Patron Services

Box Office Hours

The Box Office is open 10 AM-6 PM, Monday - Friday, and 2 hours before each performance. Please note: summer hours are 10 AM - 5 PM.
 

Coat Check

The free coat check is located just past the Box Office outside the Coyne Lobby and opens one hour before curtain. For more info call 315-443-9922.
 

Concessions

The bar located in the Sutton Pavilion offers wines, liquors and spirits. The coffee bar located in the Coyne Lobby offers Recess Coffee, as well as a variety of small snacks. Both are open one hour before curtain and during intermission.
 

Rush Tickets

Discounted rush tickets are available for purchase on the day of performance, and must be requested in person, pending availability. 


Ticket Exchange

All tickets may be exchanged within the same event. [Contact the Box Office at 315-443-3275 for all rules and procedures for ticket exchange.] Please return tickets to the Box Office or call the Box Office 24 hours prior to the earliest performance involved in the exchange. Single Ticket exchanges carry a $5 transaction fee per ticket. 6Pack holders may make one free exchange per show. Subscribers may make unlimited free exchanges; upgrade charges may apply. Subscribers who missed a scheduled performance and did not exchange may use their Extra Value Ticket or purchase a Missed Performance Pass for $5. Please call the box office at 315-443-3275 for more information.


Accessibility

Click for a full list of Accessibility performances

The John D. Archbold Theatre and the Storch Theatre are wheelchair accessible for every performance along with the lobby, restrooms and Box Office Windows. Please call the Box Office at 315-443-3275 to arrange seating. Handicap Parking is available in the lot next to Phoebe's and in the parking garage on the south side of the 800 block of East Genesee Street.

Audio-Described Performances: A matinee performance of every production is Audio-Described by a live narrator for patrons who are blind or visually impaired. The pre-performance description of sets and costumes begins at approximately 20 minutes prior to curtain, and visual details are verbalized during the performance. When contacting the Box Office, please be sure to reserve a headset (at no additional fee).

Audio Enhancement: Syracuse Stage offers an infrared hearing system for patrons with up to 70% hearing loss. Headsets can be reserved free of charge through the Box Office or at the Coat Room before curtain.

Open Captioning: Open Captioning is provided for two matinee performances of every production. A small screen, placed to the side of the stage, displays text corresponding to the play's dialogue and other sounds. Open Captioning can be viewed from most seats in the theatre. However, for the most advantageous viewing, please contact the Box Office. 

Signed Interpreted Performance Series: An American Sign Language-Interpreted performance is offered for every production. For the most advantageous viewing, be sure to mention your interest in sign-interpretation when reserving tickets.

Special Events

Each season we host a number of discussions, lectures, art exhibits and other community engagement programs to enhance the theatre-going experience and make attending a Syracuse Stage production accessible to everyone. For a full list of programs and events check out our Programs & Events page.

Emergency Contact

Leave your name and seat location at the Coat Room when you arrive. This is the only way we can locate you. In case of an emergency during a performance you may be reached at 315-443-9922

 


FIRST TIMERS GUIDE:

Is your online order process safe?

Yes. Our secure server software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. The encryption process takes the characters you enter and converts them into bits of code that are securely transmitted over the Internet. When your order reaches our office, it can be decrypted only by designated individuals in our Ticket Office.

What provisions are made for patrons who are blind, visually impaired, deaf, or hard-of-hearing?

Syracuse Stage offers Audio Description, Open Captioning, Signed Performances and Audio Enhancement. For information on these programs, click here.

What provisions are made for patrons who require wheelchair seating?

The John D. Archbold Theatre and the Storch Theatre are wheelchair accessible for every performance along with the lobby, restrooms and Box Office Windows. Please call the Box Office (315-443-3275) to arrange seating. Handicap Parking is available in the lot next to Phoebe's (entrance on Irving Ave. across from Syracuse Stage) and in the parking garage located on the south side of the 800 block of East Genesee Street.

When will I receive my tickets?

All tickets are held at the box office and available for pickup 2 hours prior to curtain. Subscription series tickets are mailed at the end of the summer, or as the season progresses, you will receive them in the mail shortly after you purchase your subscription tickets.

What are my options in case of bad weather?

Productions may be cancelled due to bad weather or in the event the Mayor of Syracuse declares a "State of Emergency." Ticket holders may exchange for another performance of the same event. If the "State of Emergency" is declared in an area from which or through which a patron is driving, the above rules apply. During "Travel Warnings" or "Travel Advisories" free Missed Performance Passes will be offered to any ticket holder who chooses not to attend due to weather. Patrons using the Missed Performance Pass may choose another performance of the same event and will be seated just before curtain by the House Manager in available seating.

How long are the performances?

Performance run times vary. You may call the ticket office at 315-443-3275 the day of a performance to inquire as to the running time. This information is also posted in locations throughout the lobby when you arrive for a performance.

What should I wear to the performance?

Wear whatever makes you feel comfortable. Some audience members come to the theatre in more dressy attire, others arrive in more casual shirts and slacks. Either is fine.


Directions and Parking

Accessibility

Dining

Blue Star

Special Programs

Special Events Calendar

FAQ's

Stage For All

UPCOMING SHOWS & EVENTS

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