Box Office Hours
The Box Office is open 10 AM-6 PM, Monday - Friday, and 2 hours before each performance. Please note: summer hours are 10 AM - 5 PM.
Is your online order process safe?
Yes. Our secure server software encrypts all of your personal information including credit card number, name, and address, so that it cannot be read as the information travels over the Internet. The encryption process takes the characters you enter and converts them into bits of code that are securely transmitted over the Internet. When your order reaches our office, it can be decrypted only by designated individuals in our Ticket Office.
What provisions are made for patrons who are blind, visually impaired, deaf, or hard-of-hearing?
Syracuse Stage offers Audio Description, Open Captioning, Signed Performances and Audio Enhancement. For information on these programs, click here.
What provisions are made for patrons who require wheelchair seating?
The John D. Archbold Theatre and the Storch Theatre are wheelchair accessible for every performance along with the lobby, restrooms and Box Office Windows. Please call the Box Office (315-443-3275) to arrange seating. Handicap Parking is available in the lot next to Phoebe's (entrance on Irving Ave. across from Syracuse Stage) and in the parking garage located on the south side of the 800 block of East Genesee Street.
When will I receive my tickets?
All tickets are held at the box office and available for pickup 2 hours prior to curtain. Subscription series tickets are mailed at the end of the summer, or as the season progresses, you will receive them in the mail shortly after you purchase your subscription tickets.
What are my options in case of bad weather?
Productions may be cancelled due to bad weather or in the event the Mayor of Syracuse declares a "State of Emergency." Ticket holders may exchange for another performance of the same event. If the "State of Emergency" is declared in an area from which or through which a patron is driving, the above rules apply. During "Travel Warnings" or "Travel Advisories" free Missed Performance Passes will be offered to any ticket holder who chooses not to attend due to weather. Patrons using the Missed Performance Pass may choose another performance of the same event and will be seated just before curtain by the House Manager in available seating.
How long are the performances?
Performance run times vary. You may call the Box Office at 315-443-3275 the day of a performance to inquire as to the running time. This information is also posted in locations throughout the lobby when you arrive for a performance.
What should I wear to the performance?
Wear whatever makes you feel comfortable. Some audience members come to the theatre in more dressy attire, others arrive in more casual shirts and slacks. Either is fine.