On Demand indicates that the show has been pre-recorded and you can watch it when you choose. Restrictions apply such as the window the show is available and the window you are given to complete it once you start watching. (Exact dates of availability and viewing windows are subject to change. Please refer to emails and our website for specific information for each show.)
Why do I get multiple emails?
At the time of purchase you are sent a confirmation email which may contain the link(s). Links can show up as a blue banner or as a hyperlink.
A day or two before the show is available to stream, you will receive a reminder email with another copy of the link(s). We recommend using this link as it will be the latest version, just in case any internal changes were made.
If you purchase the show after the show “opens,” you will only receive the one confirmation email.
Why do I have multiple links?
You receive one link for each ticket purchased. For example, if you purchased three tickets on the same transaction, you will receive three links in the confirmation email.
How do the other people in my group watch it?
If you have purchased multiple tickets, you will need to share the confirmation email with multiple links with members of your viewing party and carefully coordinate who is using which link.
If you only have one link and need more, please contact the Box Office about purchasing additional links.
Why does the email say “click the button a few minutes before the listed time.”?
Some shows may have specific times, for example Friday at 8 PM. Please refer to that specific show’s information for exact time.
For shows that are On Demand, please disregard this message.
How long do I have to watch it?
Our Video On Demand shows give 48 hours of access once you click your link, not when you open the email. A few shows have specified times, for example Friday at 8 PM. Please check each show specifically.
Is closed captioning available?
We try to provide closed captioning for each production. However, this process takes longer to program and load onto the video. It is typically loaded by the second week. Feel free to call the Box Office to see if it is ready before clicking your link so you do not begin your viewing window.
It is asking me for a code?
When you click on the blue link, it should automatically populate your code on the video access screen. If it does not, you can copy and paste the code from your email.
Can I test my setup without starting my 48 hour access?