The Audience Services Manager plays an integral role within the Marketing and Communications team by ensuring all patrons have a positive experience at Syracuse Stage. This Audience Services Manager is responsible for managing all aspects of Front-of-House services including house management, bar management, customer service and handicap accessibility pertaining to performances of Syracuse Stage, S.U. Drama Department, and special events. Responsible for ensuring a pleasant and welcoming ambiance that simultaneously provides audience safety and comfort. 

FULL DESCRIPTION + APPLICATION

The Assistant Audience Services Manager works in at the direction of the Audience Services Manager to oversee all front-of-house operations during Syracuse Stage and S.U. Drama Department performances and events, creating a welcoming environment for patrons while ensuring safety, accessibility, and top-quality customer service. This is a hands-on role requiring excellent communication and problem-solving skills and requires night and weekend availability per performance schedule.

FULL DESCRIPTION + APPLICATION

Reporting to the Audience Services Manager, the Front of House Associate will assist with all aspects of front of house (FOH) operations during performances and special events, with the goal of maximizing the customer experience. 

The ideal candidate will have superb attention to detail, exceptional customer service, organizational and interpersonal skills, the ability to multi-task and work both on a team and independently, an interest in theatre, and be punctual and reliable. 

We are currently seeking front of house staff for the 2025-2026 season (September 2025 – June 2026). Shifts typically range from 4-8 hours at a time, depending on show/event schedules. This position requires evening and weekend work, in sync with the theatrical performance schedule and the willingness to be flexible and shift between various functions as needed. 

FULL DESCRIPTION + APPLICATION

Reporting to the Box Office Manager, the Box Office Show Shift Supervisor supervises the Syracuse Stage Box Office and its staff during Syracuse Stage and SU Department of Drama performances. 

FULL DESCRIPTION + APPLICATION

The Costume Craftsperson creates costume crafts and millinery as designed by the Costume Designer for Syracuse Stage and SU Drama Department productions. They also assist with local shopping and purchasing show materials and shop supplies when needed.

FULL DESCRIPTION + APPLICATION

Syracuse Stage does not accept or review unsolicited scripts. Agents and theater professionals may submit new and previously produced scripts by invitation only. Projects come to our attention through a national process, including a pipeline of new work through our commissioning and development initiatives. Thank You.

2024/2025 Season Volunteer Ushers

Thank you for your interest in volunteering with Syracuse Stage! We are very excited to get started!

Please complete the following training to be eligible to volunteer:

Attached here (in the colored link) is the Orientation Slide Show.

• Part one is Syracuse Stage shows and volunteering specific. If you click on “Slideshow” at the top right of the screen, you will see the slides larger.

• Part two, after you complete the orientation quiz, we will ask you to read a presentation and watch a short online video to satisfy your sexual harassment prevention training for the season. The link for this part is in the training slideshow.

Please note: there are two quizzes
1. Orientation
2. Sexual harassment prevention

*If you have taken a sexual harassment prevention training somewhere else on or after July 1, 2024, you may send your certification certificate or proof of training to Meg at mrdillon@syr.edu

You must complete and pass both training quizzes in order to have access to the volunteer sign up link.